1. Scope of this Policy
This Privacy Policy applies to visitors of our website and to homeowners who contact us about renovation, remodeling, repair, or home improvement services in Louisville, Kentucky and nearby areas.
2. Information We Collect
We may collect:
- Information you provide directly, such as your name, phone number, email address, property details, and project notes.
- Inquiry details submitted through contact or quote request forms.
- Basic website usage information, such as pages viewed and general device/browser data, to help us improve site performance.
3. How We Use Information
We use collected information to:
- Respond to quote requests and service inquiries.
- Schedule consultations and discuss project scope, timelines, and next steps.
- Provide customer support and follow-up communication.
- Maintain business records and improve our services and website experience.
4. Contact Submissions and Quote Requests
When you submit a form on this website, we use the information in that submission to contact you about your request. We do not use your inquiry details for unrelated marketing. If your project is not a fit for our services, we may keep minimal records of the inquiry for internal reference.
5. Communication Practices
We may communicate by email or phone to respond to your inquiry, confirm appointments, provide estimates, and share project updates. You can request that we stop non-essential follow-up communication at any time.
6. Sharing and Disclosure
We do not sell personal information. We may share limited information with trusted service providers when needed to operate our website or support business operations. We may also disclose information if required by law or to protect our legal rights.
7. Data Handling, Retention, and Security
We use practical administrative and technical safeguards appropriate for a local service business. No method of online transmission or storage is fully guaranteed, but we take reasonable steps to protect information. We retain personal information only as long as needed for customer service, project support, recordkeeping, and legal or operational needs.
8. Your Choices
You may request to review, update, or correct contact information you have submitted. You may also ask us to delete inquiry information when legally and operationally appropriate.
9. Childrens Privacy
This website is intended for adult homeowners and property decision-makers. We do not knowingly collect personal information from children under 13.
10. Policy Updates
We may update this policy from time to time to reflect business, legal, or website changes. Updates will be posted on this page with a revised effective date.
Privacy Questions
For privacy-related questions, please contact us through our Contact page or email [email protected].
Business address: 2934 SLEVIN ST, LOUISVILLE, KY 40212